FAQ

Frequent Asked Questions

  • FIBER biggest differences compare with others is no matter you have or have not apply fiber package with us, we will answer your question and help you as we can.
  • So, you no need to worry after you have applied package with us, we will gone and disappear
  • You can find us in our social media, we are always here for you
  • This rebate RM20 promotion is our company owned promotion
  • So, if you apply package with another agent or dealer, you will not eligible enjoy the RM20 rebate
  • Normally for submitting port full and missing unit report, it will tale 2-4 weeks to get TM replies
  • Therefore, we will keep track from them for any updating news
  • Applying any fiber package will need your IC, you can add on watermark on your IC photo before sending to us for applying
  • But remember, the watermark cannot be cover on the face and word on the IC
  • Although have free 1 month promotion, but you still need to pay some prorated charges in your 1st This is because TM is having their own recycling period date, but you are sure to get 1 months free
  • For example, TM recycling date is every month of 6th. If you install on 25/09/2021, your 1st bill charges will be from 06/10/2021 until 05/11/2021
  • So, your free 1 month will be on 06/10/2021-05/11/2021
  • However, if you don’t know how to see your monthly bill payment, You may send to our customer service. We are willing to help for explaining to you

Each Telco Fiber Installation Details You Should Know

  • UNIFI is providing FREE Standard Installation for the first 50 meters only, from the nearest TM Port to your home
  • There will be extra charges for non- standard installation, extra charges need to pay from the customer
  • Non-Standard Installation including:
    • Internet cabling more than 50 meter (RM50/5 meter)
    • Customers require to install via underground cabling
    • From pole to entry wall through underground and surface cabling
    • Cabling inside the ceiling with protection
  • Installation and testing take approximately 4-8 hours depending on the customers’ home condition
    • Due to the environmental condition and the complicated process involved in fiber installation
    • The process of installation including environment survey, ducting, piping, electrical work, and equipment structure
    • Minimal drilling is required for the fiber installation in customers’ home; thus, no installation made for house which is under renovation
    • All services such as Internet, Voice, and TV, will be activated during the installation
  • Maxis providing FREE for standard installation with the first 100 meter cabling from the nearest fiber distribution panel to the modem, however if your request non-standard installation, charges will apply
  • Non-Standard Installation including：
    • Hidden cabling or behind the wall
    • External cabling from pole to ground surface
    • Concealed wiring
  • Standard installation will be completed approximately 3-4 hours, and it is take more time to non-standard installation
  • Maxi’s installer will do the following below:
    • Advice you on the standard procedure of the installation
    • Perform device setup and WIFI optimization at your house
    • Get your consent if any additional cabling or non-standard installation is required
  • There may be drilling to connect the high-speed internet services to your house, installer will ask you for your consent for the connection design and drilling
  • Celcom will provide the standard installation for FREE with the first 100 meter of cabling from the nearest fiber port to the BTU/Modem inside your home. Non-standard installation cost is need to pay from customer
  • Non-Standard Installation including:
    • Concealed cabling
    • Using microduct
    • Behind the wall
    • Over the ceiling
    • Underground ducts
  • The process of installation will take approximately 3-6 hours depending on customers’ house
    • You will receive a call from Celcom 4 days from the installation date to confirm the installation appointment